It is possible to recover the money left on your bracelet after the event if the balance is higher than 0.70 €, a minimum of 0.5 € refund and 0.2 € processing fee.
To do this log in to your account and check your balance. You can then request a refund and enter the credit card to which the money will be credited.
If your balance does not appear, check that your chip is linked to your account: the 6-letter ID on the back of your bracelet should be next to your email address.
The minimum refund is €0.70 and for every refund requested, a €0.20 processing fee will be charged.
Refund requests will be possible from 11 September at 3pm (french time) to 25 September 2022, 11:59pm UK time.